We are looking to hire a motivated and experienced Customer Service Representative for our client in the Las Vegas, NV area. The ideal candidate would need the ability to type 35 - 40 WPM and 2-3 years' experience with all Microsoft Office suites i.e. Excel, Word, PowerPoint, etc. As a customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.

The Day-to-Day:

• Handling patients, referral sources and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake

Qualifications:

• High school diploma or GED, some college-preferred
• Minimum 1 year of Customer Service
• Excellent time management and the ability to prioritize tasks
• Effective communication, both written and verbal
• Extreme attention to detail and quality

Pay Rate/Shifts:

• $16.00 /hr
• Monday to Friday
• 8:30 AM to 5:00 PM