We are currently seeking an exceptional Assistant Customer Service Manager to join our client's team in Westampton, NJ. You will l play a vital role in providing hands-on support to their customers seeking third-party logistics services. This position requires previous experience in warehousing and the ability to oversee and train a team of up to 20 customer service associates.

Responsibilities:

• Provide exceptional customer service by understanding and addressing customer inquiries, concerns, and logistics requirements.
• Oversee, mentor, and train a team of up to 20 customer service associates, ensuring they meet performance goals and maintain a high level of service quality.
• Utilize previous warehousing experience to assist customers in finding the right logistics solutions and understanding their specific needs.
• Collaborate with the operations team to ensure efficient and effective logistics processes, including order fulfillment, inventory management, and transportation coordination.
• Investigate and resolve customer issues or disputes promptly and professionally to maintain customer satisfaction.
• Maintain accurate and organized records of customer interactions, transactions, and service requests.
• Generate reports on customer service performance, including key metrics and areas for improvement.

About You:

• Bachelor's degree in Business, Logistics, or a related field preferred.
• Previous experience in warehousing and logistics is required.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

Pay and Shift:

• Monday - Friday
• 7:00 AM - 4:00 PM
• $22.00