Service Dispatcher

Lyneer Staffing Solutions

Hazelwood, MO, USA

Full time

$17+ (hourly)

Jun 2

Dispatcher - Hazelwood, MO

Contract-to-Hire

 

Job Summary:

The Dispatcher position handles customer calls to ensure overall customer satisfaction is achieved. This position serves as the primary communicator between Independent Contractors and customers of our organization. 

 

Your Day:

- Enter orders for routed and on-demand routes, additional stops, wait for time jobs, and special-order requests from customers.

- Determine if orders can be performed as requested by the customer based upon multiple factors.

- Assign and dispatch delivery jobs.

- Monitor online dispatch board for potential issues of delayed service.

- Monitor current job acceptance log of Independent Contractors to ensure workload balance, route reassignments, as necessary, in case of breakdowns or service interruptions.

- Monitor status of time-sensitive deliveries/pickups to ensure timely delivery to customers.

- Answer inbound calls from Independent Contractors and assist them, as needed, to help ensure the routes can be completed according to customers’ expectations.

- Assist with Operations Manager and other employee requests related to dispatch and route completion.

- Monitor and utilize web-based applications, tools, and reports.

- Handle customer concerns in an expeditious and professional manner; escalate unresolved issues to management, as appropriate.

- Perform day-to-day administrative tasks; i.e. email, electronic file management, etc.

- Ensure policies and procedures as defined by the company are consistently followed.

 

About You:

- High level of attention to detail.

- Able to multi-task in a fast-paced environment and demonstrate excellent problem-solving skills. 

- Possess a sense of commitment to customer satisfaction

- Able to work well in a team environment 

- Superior communication skills and a positive, friendly attitude are critical to succeed in this role."

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Lyneer Staffing Solutions

Staffing companies are a dime a dozen, then there's Lyneer

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