Customer Success Representative

Lyneer Staffing Solutions

Dallas, TX

Full time

$21-24 (hourly)

Jun 8

Our client, a leading a fulfillment specialist company, is looking for a Customer Success Representative in Dallas, TX to join their team. In this role, you will be responsible for solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Your Day:

  • Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
  • Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
  • Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
  • Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
  • Responsible for weekly and month-end billing and any billing-related questions from customers
  • Learn and understand Standard Operating Procedures for all account-related activities
  • Manage the organization and filing of all customer order and shipping documents

About You:

  • Applying problem solving techniques and project management methods to maintain strong client relationships
  • Knowledge of business and financial decisions
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Strong customer focus and adaptability to different personality types

Pay Rate & Shift:

  • $21.00 to $24.00
  • Monday - Friday
  • 8:00AM - 5:00PM

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Lyneer Staffing Solutions

Staffing companies are a dime a dozen, then there's Lyneer