Customer Service Representative

Lyneer Staffing Solutions

Kent, WA, USA

Full time

$18-20 (hourly)

Jul 6

Our client, a leading manufacturer of polyurethane foam products, is looking for a Customer Service Representative in Kent, WA. In this role, you will be responsible for responding to incoming/outgoing phone calls, pre-and post-delivery calls, and emails. You will earn $18.00 - $20.00 /hr working Monday - Friday.

Your Day:

  • Entering orders, calculating charges, preparing paperwork, process payments, making changes to customers’ accounts, handling returns, resolving complaints, and maintaining detailed records of actions taken
  • Maintain accurate transaction records
  • Generate weekly and monthly reports for Key Performance Indicators
  • Monitoring customer satisfaction levels and interacting with customers through email, phone, etc

About You:

  • High school diploma/GED or equivalent on-the-job training
  • 2+ years’ experience in a customer service representative role
  • Associate/bachelor’s degree is a plus
  • Strong analytical skills to extract data, draw conclusions and work strategically with other departments.
  • Ability to organize a daily workload by priorities plus multitask and meet deadlines.
  • 10 Key proficiencies required
  • Proficient in Microsoft Office (Project, Word, Excel, Outlook, and Access). Experience with ERP and/or Unix (Preferred)

Pay Rate & Shift:

  • $18.00 - $20.00 /hr
  • Monday to Friday
  • (Starting time between) 7:00 AM to 9:00 AM (time adjusted while working through training)

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Lyneer Staffing Solutions

Staffing companies are a dime a dozen, then there's Lyneer