Front Desk Receptionist

Lyneer Staffing Solutions

Lancaster, MA

Full time

Jul 21

Do you have customer service experience with good communication skills, looking for work, and live in the Lancaster, MA area? If so, Let's talk! Our client is looking to hire a Front Desk Receptionist. In this role, you would be responsible for but not limited to patient check-in, greeting everyone in a pleasant and professional manner.

Your Day to Day:

(Patient Check-In)

  • Track patients in the reception area and communicate with them, as needed
  • Check, update and correct all patient demographic data in computer
  • Evaluate chart data to verify all information has been received, completed, and signatures obtained
  • Scan patient’s insurance card/photo ID
  • Ensure that proper authorization/referral or waiver is collected from the patient

(Patient Check-Out)

  • Open cash registers at the beginning of the day and cash out during shift changes, etc
  • Check out all patients; review fee sheets for correct charges and diagnosis marked
  • Review Patient Check List for any add-on instructions; initial when complete
  • Be sure the patient understands the doctor’s instructions
  • As necessary, schedule return appointments for follow-up
  • Provide any special instructions to patients upon leaving


  • Place telephone calls to confirm upcoming appointments and verify information required of the patient at the time of appointment
  • Place telephone calls on no-show emergency appointments; reschedule as needed
  • Answer telephone calls promptly (two rings); address patient’s concern in calling; direct all calls to appropriate staff; identify emergency calls and schedule
  • Schedule, reschedule, and cancel appointments as necessary

About You:

  • High School diploma
  • Customer Service experience preferred
  • Ability to multi-task, good under pressure, attention to detail and accuracy
  • Facile with Microsoft Products: Windows and Microsoft Office
  • Good physical condition and stamina for the essential task

Pay Rate & Shift:

  • $18.00 /hr
  • Monday to Friday - (40 hours with alternating Saturdays)
  • 8:30 AM to 5:00 PM

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Lyneer Staffing Solutions

Staffing companies are a dime a dozen, then there's Lyneer