Call Center - Customer Service Representative

Lyneer Staffing Solutions

Woodridge, IL, USA

Full time

$20+ (hourly)

Sep 13

Do you want to work for one of the largest and most dynamic utility companies in North America? Are you looking for a company that has a diversity of ideas, thoughts, and experiences that are key to their culture and the way they do business? if so, this could be a position for you as a Call Center - Customer Service Representative in Woodridge, IL to join their team.


Your Day:

  • Handle phone interactions with the goal of providing exceptional service to consumers
  • Process payments from customers and respond to service inquires
  • Perform problem resolution by addressing customer complaints, discrepancies, requests, and inquiries, offering smart solutions to meet customer needs
  • Adhere to established schedules to support staffing needs based on customer demand.
  • Report to work on time for scheduled shifts as well as follow expected time allotment for training, breaks, and lunches.
  • Work to meet assigned productivity targets and performance goals, including service quality, compliance commitments, and other deadlines.
  • Work closely with new and existing customer to fully understand their specific requirements


About You:

  • High School Diploma or GED equivalent
  • Proficient typing and computer application skills (minimum of 40 wpm)
  • Motivation for sales, adhering to set computer guided scripts and procedures
  • Strong attention to detail with ability to multitask while speaking with a customer on the phone.
  • Easily adapt to change while balancing multiple priorities.
  • Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation.


Pay Rate and Shift:

  • Monday - Friday
  • 7:00 AM - 3:30 PM
  • $20.00


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Lyneer Staffing Solutions

Staffing companies are a dime a dozen, then there's Lyneer

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