IT Specialist

Our client is looking for an IT Specialist to join their Information and Security Support Team in Edison, NJ. You will be tasked with supporting service requests and providing support and maintenance within the warehouse and user computing environment. Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required. This is a Monday to Friday position paying between $45.000 - $55.000/year.

Your Day:

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Gathers data to identify and evaluate technical purchasing options.
• Installs software and necessary applications for workflow.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Prepares reference material for users by drafting operation instructions

About You:

• Experience working within Support Ticketing System (Jira, ZenDesk, etc).
• Experience supporting production level software applications.
• Excellent organizational and time management skills with the ability to function in a fast paced multifunctional environment where priorities change quickly
• Ability to work well as part of a dedicated support team
• Software maintenance and testing capability.
• Vendor relations.
• Basic knowledge of networking principles and operating systems.

Pay and shift:

• Monday – Friday
• 8:00 AM – 6:00 PM
• $45.000 - $55.000